Store Policies
Returns/Exchanges/Repairs
Because of the unique nature of my work, I do not accept returns or exchanges. Please be confident in your selections before completing purchase and checkout.
All sales are non-refundable. If you have any questions about an item please contact me prior to your purchase at hello@melissacmark.com.
While all Melissa C Mark jewelry is made to last, handcrafted designs and natural stones can be delicate. If your recently purchased items happen to break, please contact me via email at hello@melissacmark.com (not through social media messaging apps) for repair or replacement options. If your email is dated within 7 days of in-person purchase or order delivery (as reported by USPS), services should be free of charge. If email is dated after 7 days, services are not guaranteed to be free, and fees will be based on the repair or replacement required. Customer is responsible for any shipping/insurance/tracking costs for all items delivered to me. I am not responsible or liable for customer sent items that I do not receive. I will cover shipping/insurance costs needed for return of items to customer.
Shipping Details
All orders are charged a flat shipping rate, sent via USPS Ground Advantage Mail, and include tracking and insurance (up to $100). On average, domestic shipping time is 3-7 days, but postal delays are common. I am responsible for your new purchase until it reaches the Post Office. After that, your package is no longer in my control and it becomes USPS’s responsibility to deliver your package. The USPS is also responsible for answering all delivery related concerns, including issues with forwarding addresses or damages/delays due to weather.
Please note that insurance of up to $100 is included with the flat fee shipping price charged to you. In the case that your shipment is lost or damaged in transit, it is your responsibility to file a claim with USPS. https://faq.usps.com/s/article/Missing-Mail-The-Basics#:~:text=If%20the%20proper%20amount%20of,and%2For%20file%20a%20claim.&text=Using%20the%20Insurance%20tracking%20numbers,online%20at%20USPS%20Tracking%C2%AE.
Please make sure your address is correct before placing an order as I am not responsible for delivery delays or lost packages due to incorrect addresses. If your package is returned to me because of an incorrect address, I will contact you.
Tracking information is included with your purchase for monitoring your package’s delivery.
I do not currently ship outside of the US, but hope to in the future.
If you need your order by a specific date, please contact me. I will do my best to accommodate your shipping requests, but cannot guarantee specific date delivery.
Care instructions
For All Pieces: Do not wear in the shower/tub, sauna/steam room, ocean/lake/swimming pool, or hot tub. Avoid contact with chemicals such as hairspray, perfume, body lotion, suntan lotion/spray, bleach, etc. Take off jewelry before exercising, sleeping, or bathing.
For Sterling Silver Pieces: All sterling silver will tarnish over time. When this happens, you may use a clean and soft cloth, or silver polishing cloth to remove tarnish. Do NOT use silver polishing liquids, silver dips, ultrasonic machines, or tumblers, as this may result in permanent damage to your jewelry.
Gift Cards
E-Gift Cards are delivered by email and contain instructions to redeem them at checkout on www.melissacmark.com.
There are no sales tax or shipping fees charged up front on the purchase of a Gift Card. However, tax and shipping fees will apply to purchases made with the Gift Card, as with all regular purchases.
Terms and Conditions
Gift Cards may be used for the purchase of online merchandise only at www.melissacmark.com . They cannot be used for purchases at in person market events.
Gift Cards cannot be purchased with a bank-issued gift card or already existing Melissa C Mark Jewelry Gift Card.
Gift Cards are not returnable for cash, and may be cancelled if issued or procured fraudulently, or if recipient email is incorrectly provided at time of Gift Card purchase. Merchandise purchased with a Gift Card is subject to all policies as outlined at www.melissacmark.com/store-policies
Gift Cards do not have an expiration date. There are no maintenance fees. Protect this card and treat it as you would cash – lost or stolen cards will not be replaced. This card is deemed purchased in and issued from the State of MN.
Changes to Agreement
Melissa C Mark Jewelry reserves the right to change these Terms and Conditions, from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation by posting the revised Terms and Conditions on www.melissacmark.com . Your continued use of a Melissa C Mark Jewelry Gift Card constitutes your acceptance of the changes.