Store Policies
Returns/Exchanges/Questions
Because of the unique nature of my work, I do not accept returns or exchanges.
Please be confident in your selections before completing purchase and checkout.
If you have any questions about any of my items please contact me prior to your purchase, here.
Shipping Details
All orders are charged a flat shipping rate, sent with ShipStation via USPS Ground Advantage Mail, and include tracking and insurance (up to $100). On average, domestic shipping time is 3-7 days, but postal delays are common. I am responsible for your new purchase until it reaches the Post Office. After that, your package is no longer in my control and it becomes USPS’s responsibility to deliver your package. The USPS is also responsible for answering all delivery related concerns, including issues with forwarding addresses or damages/delays due to weather.
Please note that insurance of up to $100 is included with the flat fee shipping price charged to you. In the case that your shipment is lost or damaged in transit, it is your responsibility to file a claim with USPS. https://faq.usps.com/s/article/Missing-Mail-The-Basics#:~:text=If%20the%20proper%20amount%20of,and%2For%20file%20a%20claim.&text=Using%20the%20Insurance%20tracking%20numbers,online%20at%20USPS%20Tracking%C2%AE.
Please make sure your address is correct before placing an order as I am not responsible for delivery delays or lost packages due to incorrect addresses. If your package is returned to me because of an incorrect address, I will contact you.
Tracking information is included with your purchase for monitoring your package’s delivery.
I do not currently ship outside of the US, but hope to in the future.
If you need your order by a specific date, please contact me. I will do my best to accommodate your shipping requests, but cannot guarantee specific date delivery.
Care instructions
For All Pieces: Do not wear in the shower/tub, sauna/steam room, ocean/lake/swimming pool, or hot tub. Avoid contact with chemicals such as hairspray, perfume, body lotion, suntan lotion/spray, bleach, etc. Take off jewelry before exercising, sleeping, or bathing.
For Sterling Silver Pieces: All sterling silver will tarnish over time. When this happens, you may use a clean and soft cloth, or silver polishing cloth to remove tarnish. Do NOT use silver polishing liquids, silver dips, ultrasonic machines, or tumblers, as this may result in permanent damage to your jewelry.