Store Policies

Questions/Repairs

I want you to love wearing your new jewelry; your satisfaction is very important to me! If you have any questions or concerns with your purchase, please contact me here.

If your jewelry is damaged in transit, please notify me within 7 days of delivery and we will work together to remedy the situation. Outside of the 7 day delivery timeframe, I offer free repairs for 30 days from the day you receive your order.

Returns/Exchanges

Because of the unique nature of my work, I do not accept returns.

If you should happen to receive an incorrect order, or if your piece arrives damaged in some way, please contact me within 7 days of delivery. If I am unable to rectify the situation to your satisfaction, you may exchange the incorrect or damaged item for another of equal value (minus original shipping/handling charges).

Conditions of Exchange

When an exchange is requested, buyer is responsible for all return shipping charges, and must purchase tracking and delivery confirmation service. I will attempt to contact buyer via email upon my receipt of items, but ultimately, buyer is responsible for ensuring that their package arrives for exchange. If the item is not returned for exchange in its original condition, the buyer is responsible for any loss in value.

Shipping Details

All orders are charged a flat rate for shipping, and sent by USPS First Class Mail with tracking and delivery confirmation. On average, domestic shipping time is 2-5 days.

 

If you need your order by a specific date, please contact me. I will do my best to accommodate your shipping requests, but cannot guarantee specific date delivery.

Care instructions

For Sterling Silver Pieces: All sterling silver will tarnish over time. When this happens, you may use a clean and soft cloth, or silver polishing cloth to remove light tarnish. Do NOT use silver polishing liquids, silver dips, ultrasonic machines, or tumblers, as this may result in permanent damage to your jewelry.

For ALL pieces: Do not wear in the shower, swimming pool, or hot tub. Avoid exposure to chemicals such as hairspray, perfume, body lotion, suntan lotion/spray, and bleach.



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